Sometimes, local resources such as printers or drives that should be redirected to a remote desktop session will not appear even though there is no policy on the server prohibiting the redirection.

Please see below for methods on how to fix this issue. Note: If you wish to read text-only instructions, please click here or scroll to the bottom of the page.

Instructions with Pictures

Step 1 - Open Remote Desktop

Click the Windows logo ( ), usually on the lower left-hand side of the screen to access the Start menu.

If you're using Windows 10, 8.1, or 8: Navigate to Windows Accessories > Remote Desktop Connection

If you're using Windows 7: Navigate to All Programs > Accessories > Remote Desktop Connection

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Step 2 - Open Remote Desktop

If you see Show Options, click on it. Otherwise, proceed to Step 3.

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Step 3 - Open the Remote Desktop File

First click the Open button.

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Then browse to the remote desktop file, click on it, and then click Open:

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Step 4 - Open Local Resources

Click on the Local Resources tab.

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Step 5 - Disable Redirection

Uncheck the boxes for Printers and Clipboard, and then click the More button.

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Next, uncheck all the boxes for every category and then click OK.

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Step 6 - Open the General Tab

Click on the General tab.

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Step 7 - Save the File

Click Save.

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Step 8 - Go Back to Local Resources

Click on the Local Resources tab once again.

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Step 9 - Enable Redirection

Check both boxes for both Printers and Clipboard and then click More.

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Next, check all the boxes for each category and then click OK.

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Step 10 - Go Back to the General Tab

Click the General tab once again.

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Step 11 - Save the File

Click Save.

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Step 12 - Connect

Now you can click Connect to connect to the Remote Desktop session.

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Enter your credentials as prompted, and all local resources should properly show up now without issues.

Text Instructions Only

1. Based on your Windows version:
   • If you have Windows 10, 8.1, or 8:
     1. In the Start menu, navigate to Windows Accessories > Remote Desktop Connection.
   • If you have Windows 7:
     1. In the Start menu, navigate to All Programs > Accessories > Remote Desktop Connection.
2. At the bottom of the window, if you see Show Options, click on it. If you see Hide Options, proceed to step 3.
3. Click on Open... under Connection Settings and browse for and open the appropriate .rdp file (once opened, the settings such as computer name and gateway settings should be auto-filled).
4. At the top, click the Local Resources tab.
5. Under the Local devices and resources section at the bottom:
6. Clear the boxes for Printers and Clipboard and then click More.
7. Next, clear the boxes for all the items in the list (Smart cards, Ports, Drives, etc) and then click OK.
8. Click the General tab and click Save near the bottom.
9. Go back to the Local Resources tab
10. Check all the check boxes for Printers and Clipboard and then click More.
11. Next, check the boxes for all the items in the list (Smart cards, Ports, Drives, etc) and then click OK.
12. Click the General tab and click Save near the bottom.
13. When ready, click Connect.

Continue as needed to logon to the remote desktop session. If everything is working as intended, the local resources should now be redirected properly.

This article can also be accessed through our Fast Resource Service at dbm.ms/kb/20